FREQUENTLY ASKED QUESTIONS
POSTAGE
Delivery Times
Please view our comprehensive info on Processing + delivery times here.
I need an item for an event this weekend, will I receive in time if I order now?
We strongly recommend selecting RUSH MY ORDER postage option at checkout. This includes a rush order fee for a rushed processing time + express postage. We also recommending ordering no later than the Monday if wanting to receive it by the following weekend. Posting next business day via RUSH MY ORDER is only available for in stock items. Please note we don’t provide any guarantees with delivery dates as this is out of our hands, but we can guarantee our processing time for Rush Orders. Please check the Australia Post website as to their current estimated delivery times before you order, if you are in a hurry to receive your items.
I can’t select my country at checkout, do you post outside of Australia?
Yes we post to any country in the world. If you live outside of Australia/ UK/ USA/ NZ please email us your order list so we know the weight of your order. We will then provide a postage quote and invoice you manually through paypal.
Can I pick up from you?
Currently, we do not offer local pick up.
I always have trouble receiving from Australia Post. Can I choose another courier?
Yes, please get in touch and ask us for another option such shipping via Sendle upon request.
Can I get insurance?
Yes upon request, we can add insurance for your order. There will be a fee charged as a percentage of your order value provided by Australia Post. We recommend customers choose insurance for orders over $100.
RETURNS
Can I return a product?
Please view our comprehensive info on returns here.
ORDER COMMUNICATION
Why haven’t I received a confirmation email or a tracking email from you?
Once your order is complete, we will send a competed order notification email. Once your order has been posted, we will send an email containing a tracking number. Unfortunately it is common for hotmail/gmail account holders to find our emails in your junk mail folder – so please double check there if you have not heard from us.
COUPONS
Did you offer any discounts?
We absolutely love to reward our returning customers as well as meeting new customers. Please see our current promotions here.
STOCKISTS
Which stores stock your products?
We are predominately online. We have in the past stocked at several stores, during covid, this has reduced as online stores have become the norm. If you are ordering a stocked item, you can always return it for a store credit. Some customers like to try a few and order this way.
I own a store and I want to enquire about wholesale prices.
If you own a fashion store or have an event requiring a large order of hair accessory items, wholesale prices are available. Please email us your order list (or screen shot from your cart). We can then confirm quantities in stock and provide a postage quote. To qualify for wholesale prices you will need to meet the minimum order requirement. Not all products are available for wholesale pricing.
For more information on wholesale discounts, please see here.
CARE FOR FLOWER CROWNS
How should I care for my items?
Since our products are handmade with silk, paper, dried and plastic elements they will not deteriorate easily and can last for years if taken care of. Store in a box away from dust and direct sunlight and keep out of reach of children as they may pull the flowers apart.
CUSTOM ORDERS
I would like to order a custom made flower crown…
Unfortunately we are no longer offering custom made orders for single flowers crowns. We do however continue to cater for bridal orders which often include matching bouquets, flowers crowns, hair combs and button holes. Minimum order requirements apply. View our bridal packages here.