FREQUENTLY ASKED QUESTIONS
For In Stock Items, including: In Stock Flower Crowns and Accessories. Please allow a processing time of 3 business days before posting. Upon request these items can be posted sooner. Please leave a message at checkout.
I need an item for an event this weekend, will I receive in time if I order now?
We strongly recommend choosing our Rush My Order service. If you would like to receive by the weekend, the cut off order date is the MONDAY at 5pm beforehand. This will allow us to pack your order on TUESDAY, posting WEDNESDAY. Technically Australia Post have a next day delivery guarantee (if your postcode is in their network) and you will most likely receive Thursday. Allowing this extra day, will ensure your items arrive on time in case of an unexpected delay with Australia Post. It is still your responsibility to check with Australia Post here if your post code is in their next business day guarantee network (some rural postcodes will not be). This option is only available for In Stock Items – see list above. You MUST choose express postage. You MUST include a note that you need by [date] and we will do our best to accommodate.
How long does Regular Postage take?
Posting via Regular Post takes around a week for delivery Australia Wide. Add on an extra week if you choose Regular postage without tracking.
How long does Express Postage take?
Posting via Express Post takes 1-2 business days for delivery Australia Wide. Please note by choosing Express postage does not mean your order is rushed, it is a shorter posting time only. You can check if your postcode is in the Australia Post next business day delivery guarantee network at www.auspost.com.au
I can’t select my country at checkout, do you post outside of Australia?
Yes we post to any country in the world. Please email us your order list so we know the weight of your order. We will then provide a postage quote and invoice you manually through paypal for your order.
Can I pick up from you?
Currently, we do not offer local pick up.
Why haven’t I received a confirmation email or a tracking email from you?
Once your order is complete, we will send a competed order notification email. Once your order has been posted, we will send an email containing a tracking number (if you selected this option). Unfortunately it is common for hotmail/gmail account holders to find our emails in your junk mail folder – so please double check there if you have not heard from us.
Which stores stock your products?
We have several stores within Australia and Internationally that stock our products. However they only stock a selection of what you can see online, and may not stock our current range, as it is always changing.
I own a store and I want to enquire about wholesale prices.
If you own a fashion store or have an event requiring a large order of hair accessory items, wholesale prices are available. Please email us your order list (or screen shot from your cart). We can then confirm quantities in stock and provide a postage quote. To qualify for wholesale prices you will need to meet the minimum order requirement. Not all products are available for wholesale pricing. We also cater for events.
For more information on wholesale discounts, please see here.
Can I return a product?
We do not accept returns for Custom made orders so please choose your preferences carefully. Please read our terms and conditions here.
For all other items you are welcome to return your order if you have changed your mind or bought the wrong size, for a full refund minus the postage. Returns need to be within 30 days. We will only refund the postage if we have made an error such as sending the wrong item, or the item arrived broken.
Am I entitled to a refund if my item doesnt arrive in time or gets lost in transit?
No, we won’t be able to refund you for this. All delivery times are estimates. We guarantee processing times, but delivery times are not guaranteed, only estimates can be provided from Australia Post. Please choose carefully. If you would like to purchase insurance for your items (for orders over $100) please ask us to provide an insurance quote for you as this is an available option. We take no responsibility for lost items due to untracked mail and encourage you to choose tracking for this reason.
I would like to order a custom made flower crown…
1. Please order via our Custom Page here, and select the appropriate template. Each template will give you further information about colours in stock/sizing/design layout available and price.
2. Please go through the checkout as normal. You can pay by Paypal or Direct Banking. Please remember to include in the checkout message box any specific information relating to your order. Eg colour preference, date you want to receive by, mention you will email some photos for ideas, etc. The more information we are given the higher the chance of us making to your exact request!
3. Expect a 1 week processing time for custom orders, provided that the colours you are choosing are in stock. You may choose to approve a flower selection before making, this is a drop down box when adding to cart. This is your last chance to give any further information as once we have made your crown, theres no changing your mind, sorry!
4. Postage is an additional 1-2 days by Express, and approx. 1 week by Regular Post. Once posted you will receive a tracking number. Please note that by choosing Express this doesn’t mean your order will be rushed, there is still a 1 week turn around time as we receive many custom orders.
For more information on custom made flower crowns, please see here.