FREQUENTLY ASKED QUESTIONS
Please view our comprehensive info on Processing + delivery times here.
I need an item for an event this weekend, will I receive in time if I order now?
We strongly recommend selecting RUSH MY ORDER postage option at checkout. This includes a rush order fee for a rushed processing time + express postage. If you would like to receive by the weekend, the cut off order date is the MONDAY at 5pm beforehand. This will allow us to make + package your order on TUESDAY, posting WEDNESDAY. Technically Australia Post have a next day delivery guarantee (if your postcode is in their network) and you will most likely receive Thursday. Allowing this extra day, will ensure your items arrive on time in case of an unexpected delay with Australia Post. It is still your responsibility to check with Australia Post here if your post code is in their next business day guarantee network (some rural postcodes will not be). It is your responsibility to provide a valid postal address.
I can’t select my country at checkout, do you post outside of Australia?
Yes we post to any country in the world. Please email us your order list so we know the weight of your order. We will then provide a postage quote and invoice you manually through paypal for your order.
Can I pick up from you?
Currently, we do not offer local pick up.
I always have trouble receiving from Australia Post. Can I choose another courier?
Yes, please get in touch and ask us for another option such shipping via Sendle upon request.
Can I get insurance?
Yes upon request, we can add insurance for your order. There will be a fee charged as a percentage of your order value provided by Australia Post.
Can I return a product?
Please view our comprehensive info on returns here.
Why haven’t I received a confirmation email or a tracking email from you?
Once your order is complete, we will send a competed order notification email. Once your order has been posted, we will send an email containing a tracking number. Unfortunately it is common for hotmail/gmail account holders to find our emails in your junk mail folder – so please double check there if you have not heard from us.
Did you offer any discounts?
We absolutely love to reward our returning customers as well as meeting new customers. Please see our current promotions here.
Which stores stock your products?
We have several stores within Australia and Internationally that stock our products. However they only stock a selection of what you can see online, and may not stock our current range, as it is always changing.
I own a store and I want to enquire about wholesale prices.
If you own a fashion store or have an event requiring a large order of hair accessory items, wholesale prices are available. Please email us your order list (or screen shot from your cart). We can then confirm quantities in stock and provide a postage quote. To qualify for wholesale prices you will need to meet the minimum order requirement. Not all products are available for wholesale pricing. We also cater for events.
For more information on wholesale discounts, please see here.
CARE FOR FLOWER CROWNS
How should I care for my items?
Since our products are made with silk, paper and plastic elements they will not deteriorate easily and can last for years if taken care of. Store in a box away from dust and keep out of reach of children as they may pull the flowers apart.
I would like to order a custom made flower crown…
Please view our custom templates here and choose a design to add to cart.
For more information on the process involved in ordering a custom made flower crowns, please see here.