FAQs 2017-07-24T07:59:07+00:00

FREQUENTLY ASKED QUESTIONS

 

POSTAGE

Delivery Times

For In Stock Items, including: Headbands, Topknots, Bows, In Stock Flower CrownsTiebacks and Mummy & Baby CrownsPlease allow a processing time of 3 business days before posting. Upon request these items can be posted sooner. Please leave a message at checkout.

For Made to Order Items, including: Silk Lux Flower Crowns, Petite Flower Crowns, Custom Made Flower Crowns. Please allow a processing time of 1 week before posting.

I need an item for an event this weekend, will I receive in time if I order now?
If you would like to receive by the weekend, the cut off order date is the MONDAY beforehand. This will allow us to pack your order on TUESDAY, posting WEDNESDAY.  Technically Australia Post have a next day delivery guarantee (if your postcode is in their network) and you will most likely receive Thursday. Allowing this extra day, will ensure your items arrive on time in case of an unexpected delay with Australia Post. It is still your responsibility to check with Australia Post here if your post code is in their next business day guarantee network (some rural postcodes will not be). This option is only available for In Stock Items – see list above. You MUST choose express postage. You MUST include a note that you need by [date] and we will do our best to accommodate.

How long does Regular Postage take?

Posting via Regular Post takes around a week for delivery Australia Wide.

How long does Express Postage take?

Posting via Express Post takes 1-2 business days for delivery Australia Wide. Please note by choosing Express postage does not mean your order is rushed, it is a shorter posting time only. You can check if your postcode is in the Australia Post next business day delivery guarantee network at www.auspost.com.au

Can I choose the $3 postage option for flower crowns?
No unfortunately the $3 option is by letter rate, which means for thin light items only. Headbands, bows and topknots are perfect for this option. Flower Crowns are too bulky and will not only get squashed, but probably damaged.

I can’t select my country at checkout, do you post outside of Australia?
Yes we post to any country in the world. Please email us your order list so we know the weight of your order. We will then provide a postage quote and invoice you manually through paypal for your order.

Can I pick up from you?
Currently, we do not offer local pick up.

Am I entitled to a refund if my item doesnt arrive in time or gets lost in transit?
No, we won’t be able to refund you for this. All delivery times are estimates. Please choose carefully. If you would like to purchase insurance for your items (for orders over $100) please ask us to provide an insurance quote for you.

 

ORDER UPDATE

Why haven’t I received a confirmation email or a tracking email from you?
Once your order is complete, we will send a competed order notification email. Once your order has been posted, we will send an email containing a tracking number (if you selected this option). Unfortunately it is common for hotmail/gmail account holders to find our emails in your junk mail folder – so please double check there if you have not heard from us.

 

STOCKISTS

Which stores stock your products?
We have several stores within Australia and Internationally that stock our products. However they only stock a selection of what you can see online, and may not stock our current range, as it is always changing.

I own a store and I want to enquire about wholesale prices.
If you own a children’s store/ hair salon or have an event requiring a large order of hair accessory items, wholesale prices are available. Please email us your order list (or screen shot from your cart). We can then confirm quantities in stock and provide a postage quote. To qualify for wholesale prices you will need to meet the minimum order requirement. Not all products are available for wholesale pricing. We also cater for events.

For more information on wholesale discounts, please see here.

 

RETURNS

Can I return a product if it doesnt fit?
Most headbands and flower crowns are made to order. For this reason we don’t accept returns for change of mind/ or if you chose the wrong size. Please view our delivery times as not receiving in time is not a valid reason for a return.

Regarding sizing, you are always encouraged to include your childs head measurement in a message at checkout. Feel free to view our sizing chart here. If our descriptions are inaccurate regarding sizing, we will accept a return.

 

CUSTOM

I would like to order a custom made flower crown…

CUSTOM PROCESS

1. Please order via our Custom Page here, and select the appropriate template. Each template will give you further information about colours in stock/sizing/design layout available.

2. Please go through the checkout as normal. You can pay by Paypal or Direct Banking. Please remember to include in the checkout message box any specific information relating to your order. Eg colour preference, date you want to receive by, mention you will email some photos for ideas, etc. The more information we are given the higher the chance of us making to your exact request!

3. Expect a 1 week processing time for custom orders, provided that the colours you are choosing are in stock. Once we start work on your order we will email you a selection of silk flowers for your approval. This is your last chance to give any further information as once we have made your crown, theres no changing your mind, sorry!

4. Postage is an additional 1-2 days by Express, and approx. 1 week by Regular Post. Once posted you will receive a tracking number. Please note that by choosing Express this doesn’t mean your order will be rushed, there is still a 1 week turn around time as we receive many custom orders.

For more information on custom made flower crowns, please see here.