Policies2018-10-26T09:57:32+00:00

To see our Frequent Asked Questions answered click here.

To read about Custom Handmade Flower Crowns click here.

Processing Times

For In Stock Items (Accessories / In Stock Crowns) please allow a processing time of 3 business days, before posting. We may be able to post next business day if requested.

For Made to Order Items (Silk Lux Crowns / Half Crowns / Mummy & Baby / Custom Crowns) please allow a processing time of 1 week, before posting.

If you would like your order Rushed, please add this option to your cart here.

Please note that by choosing Express Post this does not mean your order is rushed, the postage time is just quicker.

If you are figuring on using Express Post, please see the auspost website HERE and check your postcode is within their next day delivery guarantee network. All orders are posted from 3220 Victoria. Some rural postcodes may take 2-3 business days to arrive via express instead of 1. Delays with Australia Post can occur.

Please be realistic about time frames, your order needs to be handmade before it gets on its way. We don’t post the same day you order!

Postage Options & Delivery Times

We offer the following flat rate postage options with Australia Post posting to anywhere in Australia:

  • Regular Post with Tracking – $8 Approximately 1 week delivery time Australia wide.
  • Express Post including Tracking – $11 Approximately 1-3 business days delivery time Australia wide.

Please be mindful of the Australia Post holidays that will affect delivery times within your state, and Victoria.

We post to anywhere in the world! However this will not automatically show up at checkout. Please email us your order list so we know the weight of your order. We can then email a postage quote and invoice you manually through paypal.

The Nature of Handmade Flower Crowns

Please choose carefully. Due to the nature of our products being handmade expect variation from item to item. Flowers can vary from crown to crown depending on supplier availability, but colour scheme and flower size will be kept. Each crown is handmade and will each will look slightly different from one another, including the photo shown. There will be variation with placement of flowers.

As most of our items are handmade to order, you are welcome to include your exact preferences and we will do our best to accomodate.

If you are not happy with accepting our conditions regarding the nature of handmade items, please consider shopping elsewhere.

Returns Policy

Returns and Refunds are possible if your order arrives damaged, or the sizing/product has been sent incorrectly. You will always need to return the item(s) for checking prior to any return or exchange given. We will process a full refund for any error on our part.

For reasons such as change of mind, different expectations, not reading our policy page, or not receiving in time, we may accept a return but postage expenses are at the customers cost. Items must be returned unworn and unused within 30 days.

Please note Custom Made Items are made specifically for you, we can’t re-sell these and therefore are not refundable.

Please be aware we do not take responsibility for lost parcels with Australia Post. On the rare occasion that your parcel gets lost (and it is possible with both Express and Regular Mail) you are not entitled to a refund or a resent order. Please let us know before ordering, if you would like to purchase insurance via Australia Post.

Custom Orders

For custom made orders please expect a 1 week processing time while we make to your request. This may involve a longer waiting period if specific supplies need to be ordered in. We will get in touch via email with any delays. Please choose your preferences carefully as we do not accept returns for custom made items. Pictures help a lot if you have a design in mind for us to gauge your ideas from.

Local Pick Up

We currently do not offer local pick up.

Check Out

Please double check you have entered a valid postal address with your full name. Sometimes name and address details are different on Paypal (eg old address, maiden name) but we will always use the details you enter on our website via checkout. You will need to include your email address to receive the tracking advice email which provides an update of the progress of your order. Please be mindful that units and apartments have a history of ‘lost mail’, ensure your postman delivers to your door correctly.

Feel free to include a message to us at checkout. Eg include a specific head measurement, date you hope to receive by, if its for a wedding or your/your childs birthday and we will do our best to meet your needs.

If you have noticed that you haven’t received your order progress email a few days after ordering, please check your junk mail folder as many customers find our emails there.

Payment Options

After checkout you will be taken to through to Paypal to complete payment. Paypal also accepts credit cards if you do not have a paypal account. If you are experiencing any difficulties with the payment page please let us know by emailing us and taking a screen shot of any error messages you can see. We would be happy to invoice you manually through paypal as a fast solution. Paying by direct banking is also an option. Your order needs to be paid within 5 days and if not, it will be cancelled.

Gift Wrapping and Tagging

Each order will be tagged once only to save on paper wastage. If your item(s) are for gifts please let us know to tag all items. If you would like your item(s) complimentary gift wrapped by us please leave a note with your order.

Happy Shopping!

The Festive Spirit has started! Receive 15% OFF SITE WIDE includes Sale Items. Excludes Customs. Minimum spend $50 Use Coupon Code at Checkout HOHOHO. Ends Sunday! Dismiss