TERMS + CONDITIONS
To see our Frequent Asked Questions answered click here.
There are some simple steps involved in placing an order with us which may help with estimating a delivery date. The key thing to remember is your order involves a separate processing time (being a handmade business) AND a delivery time.
- ORDER. Complete your order at checkout
- FUNDS. We wait for funds to clear
- PROCESSING. We get on to making your pretties & package.
- POST. Both Regular/Express via Australia Post is available
If you are in a hurry, we recommend
- Selecting ‘Rush my Order’ in the shipping field at checkout – this includes both a rushed processing time + express postage.
- Paying by direct banking (and email us your transaction receipt) or PayPal for instant payment.
If you have any questions at all please get in touch along the way.
Please factor in funds clearing, processing/making time, and posting time when ordering for events.
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F U N D S
There are various times that funds clear via different payment methods. Have a little read here.
P R O C E S S I N G T I M E
Being a handmade business, we do not post the same day as you order. Some items are ready made, some items are made to order.
For Made to Order Items (Silk Lux Crowns / Half Crowns / Bridal / Mummy + Baby / Petite Fleur / Custom Crowns) please allow a processing time of up to 1 week (5 business days), before posting. If more than 5 crowns are ordered, please allow a 2 week processing time.
D E L I V E R Y T I M E S
We offer the following flat rate postage options with Australia Post posting to anywhere in Australia. While we cannot guarantee delivery, we can provide the following estimates:
- Regular Post with Tracking – $8.30 Approx. 1 week delivery Australia wide.
- Express Post including Tracking – $10.80 Approx. 1-2 business day delivery Australia wide.
- Rush My Order (rushed processing/making time) includes a Rush Service Fee ($10) + Express Postage ($11) = $21 – Approx. 1-2 business day delivery Australia wide. More info below.
- Free Regular Shipping for orders over $99 (For any order via the website. Does not apply for bouquets, packages, or wholesale orders)
Please note that by choosing Express Post this does not mean your order is rushed, the postage time is just quicker. It is your responsibility to time your order regarding our processing times & delivery times with Australia Post – delivery estimates can be checked on their website.
If you are figuring on using Express Post, please see the auspost website HERE and check your postcode is within their next day delivery guarantee network. All orders are posted from 3220 Victoria. You can use the Australia Post estimator for an estimated delivery date. Some rural postcodes may take 2-3 business days to arrive via express instead of 1. Delays with Australia Post can occur.
Please be mindful of the Australia Post holidays that will affect delivery times within your state, and Victoria.
We post to anywhere in the world! However this will not automatically show up at checkout. Please email us your order list so we know the weight of your order. We can then email a postage quote and invoice you manually through paypal.
R U S H M Y O R D E R
Please choose this option if you are in a hurry to receive your item(s)! Rush My Order Service include both a Rush Fee ($10) + Express Postage ($11)!
If ordered by Noon, your order will be posted next business day. If ordered after Noon, your order will be posted in 2 business days time.
Time guarantee does not apply:
- if ordering on weekends. If ordering on a Saturday/ Sunday your order will be seen and processed on Monday, posting Tuesday.
- if you pay direct banking. Funds need to clear first and can take up to 3 days.
- next to a public holiday day.
Please read the following information to help assist your shopping experience:
- Rush My Order doesn’t apply to any pre order or custom made items such as bouquets, packages, hair jewellery, select hair combs/crowns, and all custom made.
- Please note that we do not offer same day dispatch, because deliveries get picked up from our studio 6am every business day, but we won’t see your order until the office opens at 9am.
T H E N A T U R E O F H A N D M A D E C R O W N S
Please choose carefully. Due to the nature of our products being handmade expect variation from item to item. Flowers can vary from crown to crown depending on supplier availability, but colour scheme and flower size will be kept. Each crown is handmade and will each will look slightly different from one another, including the photo shown. There will be variation with placement of flowers. Expect silk flowers and leaves to have both silk and plastic components.
As most of our items are handmade to order, you are welcome to include your exact preferences and we will do our best to accomodate.
If you are not happy with accepting our conditions regarding the nature of handmade items, please consider shopping elsewhere.
R E T U R N S
Returns and Refunds are possible if your order arrives damaged, or the sizing/product has been sent incorrectly. You will always need to return the item(s) for checking prior to any return or exchange given. We will process a full refund for any error on our part.
For reasons such as change of mind, different expectations, not reading our policy page, or not receiving in time, we may accept a return but postage expenses are at the customers cost. Items must be returned unworn and unused within 45 days from ORDER DATE. This applies to all items EXCEPT custom made items and pre order items. Postage + Rush Order fees are not refundable with returns.
Please note Custom Made Items & Pre Order Items are made specifically for you, and are not accepted for a return. Please choose carefully. It is your responsibility to provide as much information as possible so your expectations match what we are making for you.
Please be aware we do not take responsibility for lost parcels with Australia Post. This includes an incorrect or incomplete address provided to us at checkout. On the rare occasion that your parcel gets lost (and it is possible with both Express and Regular Mail) you are not entitled to a refund or a resent order. Please let us know before ordering, if you would like to purchase insurance via Australia Post.
C U S T O M M A D E
We love to use creativity and design in making you something unique for your event! There are 3 key things that will help customer satisfaction when ordering a custom made item:
- Provide as much information as possible about your order including inspiration photos, sizing, colour scheme,
- Understand there is a processing time of 1 week for custom orders, more if specific flowers are ordered in. Add postage time to this also.
- Please remember custom made items are not available for a return or refund as they are made unique for you.
To read more about the process of Custom Handmade Flower Crowns click here.
L O C A L P I C K U P
We currently do not offer local pick up.
C H E C K O U T
Please double check you have entered a valid postal address with your full name. You are responsible for providing a correct postal address. Sometimes name and address details are different on Paypal (eg old address, maiden name) but we will always use the details you enter on our website via checkout. You will need to include your email address to receive the tracking advice email which provides an update of the progress of your order. Please be mindful that units and apartments are more likely to have a history of ‘lost mail’ with Australia Post, you must ensure that you provide a correct and valid postal address.
Feel free to include a message to us at checkout. Eg include a specific head measurement, date you hope to receive by, if its for a wedding or your/your childs birthday and we will do our best to meet your needs.
If you have noticed that you haven’t received your order progress email a few days after ordering, please check your junk mail folder as many customers find our emails there.
G I F T W R A P P I N G
Each order will be tagged once only to save on paper wastage. If your item(s) are for gifts please let us know to tag all items. If you would like your item(s) complimentary gift wrapped by us please leave a note with your order.