Policies 2017-05-24T16:16:46+00:00

To see our Frequent Asked Questions answered click here.

To read about Custom Handmade Flower Crowns click here.

Postage Options

We offer the following flat rate postage options with Australia Post posting to anywhere in Australia:

  • Regular Post without Tracking – $3 (This is by letter rate, for thin items such as headbands,bows and topknots only, not flower crowns) Delivery time is approximately 1 week Australia wide. Please note this includes NO tracking as it at your own risk.
  • Regular Post with Tracking – $8 Approximately 1 week delivery time Australia wide.
  • Express Post including Tracking – $11 Approximately 1-3 business days delivery time Australia wide.

Please be mindful of the public holidays that will affect delivery times within your state, and Victoria.

We post to anywhere in the world! However this will not automatically show up at checkout. Please email us your order list so we know the weight of your order. We can then email a postage quote and invoice you manually through paypal.

Delivery Times

Please refer to the individual product pages for processing times. In Stock Items (Headbands / Bows / Topknots / Tiebacks / In Stock Crowns / Jewel Crowns) will be sent within 3 business days. Handmade to Order Items (Silk Lux / Petite / Custom Crowns) will be sent within 1 week.

Please note that by choosing Express Post this does not mean your order is rushed, the postage time is quicker.

If you are figuring on using Express Post, please see the auspost website HERE and check your postcode is within their next day delivery guarantee network. All orders are posted from 3220 Victoria. Some rural postcodes may take 2-3 business days to arrive via express instead of 1. Delays with Australia Post can occur.

Please be realistic about time frames, your order needs to be handmade before it gets on its way.

If you have noticed that you haven’t received your order progress email a few days after ordering, please check your junk mail folder as many customers find our emails there.

Returns Policy

Returns and Exchanges are possible if your order arrives damaged, or the sizing/product has been sent incorrectly. You will always need to return the item(s) for checking prior to any return or exchange given. Return postage is at the customers expense.

Please note Custom Made Items are made specifically for you, we can’t re-sell these and therefore are not refundable.

Please be aware we do not take responsibility for lost parcels with Australia Post. On the rare occasion that your parcel gets lost (and it is possible with both Express and Regular Mail) you are not entitled to a refund or a resent order. Please let us know if you would like to purchase insurance via Australia Post – this option is available for orders over $100, so if your order is over this amount and you would like a quote for insurance for this please ask us.

If your order doesn’t arrive in time for your event or you have changed your mind, we do not accept a return for this. We have spent time making your handmade item(s) as most are made to order.

Custom Orders

For custom made orders please expect a 1 week processing time while we make to your request. This may involve a longer waiting period if specific supplies need to be ordered in. We will get in touch via email with any delays. Please choose your preferences carefully as we do not accept returns for custom made items. Pictures help a lot if you have a design in mind for us to match to.

Local Pick Up

We currently do not offer local pick up.

Check Out

Please double check you have entered a valid postal address with your full name. Sometimes name and address details are different on Paypal (eg old address, maiden name) but we will always use the details you enter on our website via checkout. You will need to include your email address to receive the tracking advice email which provides an update of the progress of your order. Please be mindful that units and apartments have a history of ‘lost mail’, ensure your postman delivers to your door correctly.

Feel free to include a message to us at checkout. Eg include a specific head measurement, date you hope to receive by, if its for a wedding or your/your childs birthday and we will do our best to meet your needs.

Payment Options

After checkout you will be taken to through to Paypal to complete payment. Paypal also accepts credit cards if you do not have a paypal account. If you are experiencing any difficulties with the payment page please let us know by emailing us and taking a screen shot of any error messages you can see. We would be happy to invoice you manually through paypal as a fast solution. Paying by direct banking is also an option. Your order needs to be paid within 5 days and if not, it will be cancelled.

Gift Wrapping and Tagging

Each order will be tagged once only to save on paper wastage. If your item(s) are for gifts please let us know to tag all items. If you would like your item(s) complimentary gift wrapped by us please leave a note with your order.

Happy Shopping!