To see our Frequent Asked Questions answered click here.
To read about Custom Handmade Flower Crowns click here.
We guarantee our processing items below, but delivery times are out of our control.
For In Stock Items (Accessories / In Stock Crowns) please allow a processing time of 3 business days, before posting. We may be able to post next business day if requested.
For Made to Order Items (Silk Lux Crowns / Half Crowns / Mummy & Baby / Custom Crowns) please allow a processing time of 1 week, before posting. If more than 4 crowns are ordered, please allow a 2 week processing time.
For Pre Order Items (Silk Flower Bouquets & Jewel Head pieces) please allow a processing time of 4-6 weeks. Supplies are ordered in for each individual order .
You order is prioritised by
1: Rush my Order service
2: Order date.
If you need to receive your order by a specific date. We recommend you use our Rush my Order service here AND always select Express Postage at checkout.
Please note that by choosing Express Post this does not mean your order is rushed, the postage time is just quicker. It is your responsibility to time your order regarding our processing times & delivery times with Australia Post – delivery estimates can be checked on their website.
If you are figuring on using Express Post, please see the auspost website HERE and check your postcode is within their next day delivery guarantee network. All orders are posted from 3220 Victoria. You can use the Australia Post estimator for an estimated delivery date. Some rural postcodes may take 2-3 business days to arrive via express instead of 1. Delays with Australia Post can occur.
Please be realistic about time frames, your order needs to be handmade before it gets on its way. We don’t post the same day you order! We don’t guarantee delivery dates.
Postage Options & Delivery Times
We offer the following flat rate postage options with Australia Post posting to anywhere in Australia:
- Regular Post with Tracking – $8 Approximately 1 week delivery time Australia wide.
- Express Post including Tracking – $11 Approximately 1-3 business days delivery time Australia wide.
Please be mindful of the Australia Post holidays that will affect delivery times within your state, and Victoria.
We post to anywhere in the world! However this will not automatically show up at checkout. Please email us your order list so we know the weight of your order. We can then email a postage quote and invoice you manually through paypal.
The Nature of Handmade Flower Crowns
Please choose carefully. Due to the nature of our products being handmade expect variation from item to item. Flowers can vary from crown to crown depending on supplier availability, but colour scheme and flower size will be kept. Each crown is handmade and will each will look slightly different from one another, including the photo shown. There will be variation with placement of flowers.
As most of our items are handmade to order, you are welcome to include your exact preferences and we will do our best to accomodate.
If you are not happy with accepting our conditions regarding the nature of handmade items, please consider shopping elsewhere.
Returns and Refunds are possible if your order arrives damaged, or the sizing/product has been sent incorrectly. You will always need to return the item(s) for checking prior to any return or exchange given. We will process a full refund for any error on our part.
For reasons such as change of mind, different expectations, not reading our policy page, or not receiving in time, we may accept a return but postage expenses are at the customers cost. Items must be returned unworn and unused within 45 days from ORDER DATE. This applies to all items EXCEPT custom made items and pre order items.
Please note Custom Made Items & Pre Order Items are made specifically for you and your order, and are not accepted for a return. Please choose carefully.
Please be aware we do not take responsibility for lost parcels with Australia Post. On the rare occasion that your parcel gets lost (and it is possible with both Express and Regular Mail) you are not entitled to a refund or a resent order. Please let us know before ordering, if you would like to purchase insurance via Australia Post.
Local Pick Up
We currently do not offer local pick up.
Please double check you have entered a valid postal address with your full name. Sometimes name and address details are different on Paypal (eg old address, maiden name) but we will always use the details you enter on our website via checkout. You will need to include your email address to receive the tracking advice email which provides an update of the progress of your order. Please be mindful that units and apartments have a history of ‘lost mail’, ensure your postman delivers to your door correctly.
Feel free to include a message to us at checkout. Eg include a specific head measurement, date you hope to receive by, if its for a wedding or your/your childs birthday and we will do our best to meet your needs.
If you have noticed that you haven’t received your order progress email a few days after ordering, please check your junk mail folder as many customers find our emails there.
After checkout you will be taken to through to Paypal to complete payment. Paypal also accepts credit cards if you do not have a paypal account. If you are experiencing any difficulties with the payment page please let us know by emailing us and taking a screen shot of any error messages you can see. We would be happy to invoice you manually through paypal as a fast solution. Paying by direct banking is also an option. Your order needs to be paid within 5 days and if not, it will be cancelled.
Gift Wrapping and Tagging
Each order will be tagged once only to save on paper wastage. If your item(s) are for gifts please let us know to tag all items. If you would like your item(s) complimentary gift wrapped by us please leave a note with your order.